Policies
Terms of service
Last updated:
These terms govern the use of Zenkoral services (ZK VPS, ZK Metal and ZK Domains), ordered through the client area at my.zenkoral.com. By creating an account or placing an order, you agree to them, to the Acceptable use policy and to the Privacy policy.
Account
You must be at least 18 years old and provide a valid email address, which we use for billing, security and abuse notices. You are responsible for access to your account and for everything done with your services, including by anyone you give access to.
Orders and payment
Prices are in US dollars (USD) and billed for the cycle chosen at order time. Payment is made in Bitcoin through our own payment processor (BTCPay Server). An invoice is considered paid once the transaction receives the required confirmations on the Bitcoin network. Network fees are paid by the sender.
Payments below the invoice amount do not activate the service. In that case, contact support to settle it.
Activation and renewal
We deliver services within 24 hours of payment confirmation. Renewal is not automatic: we issue an invoice before the due date, and the service stays active as long as invoices are paid.
Non-payment
If an invoice becomes overdue, the service may be suspended. If it remains unpaid, the service is terminated and the data stored on it is permanently deleted. Domains that are not renewed follow the expiry rules of their extension.
Refunds
Within 5 days of a new service being activated, you can request a full refund, no questions asked. Just open a ticket or email contato@zenkoral.com.
We also refund the full amount if we do not deliver the service within 24 hours of payment confirmation.
Domains that have been registered, renewed or transferred, renewals, and services terminated for violating the Acceptable use policy are not refundable. Refunds are made in Bitcoin, based on the invoice value in USD on the refund date, to an address you provide.
Your content and backups
The content of your servers is yours. We do not access it except when needed to maintain the infrastructure, investigate an abuse report or comply with a valid legal order. Keep your own backups: we do not guarantee recovery of lost data.
Availability
We guarantee delivery within 24 hours of payment confirmation. We work to keep services online, but we do not currently offer an uptime guarantee. When possible, we announce scheduled maintenance in advance.
Suspension and cancellation
We may suspend or terminate services that violate these terms or the Acceptable use policy, as described there. You can cancel at any time from the client area; the service stays active until the end of the paid cycle.
Limitation of liability
Services are provided as is. To the fullest extent permitted by law, Zenkoral’s liability is limited to the amount paid for the affected service in the three months before the event, and we are not liable for lost profits, data loss or indirect damages.
Changes
We may update these terms. We announce material changes by email or in the client area before they take effect. Continuing to use the services afterwards means you accept the new version.
Contact
Questions about these terms: contato@zenkoral.com.